Absolute control over requests
AuditPro ServiceDesk is a very sophisticated, yet highly intuitive tool for managing technical support to IT users. Thanks to regular collection of findings from ServiceDesk users, the application environment is very sophisticated and efficient and improves user collaboration with the project team.
What will the ServiceDesk solution bring you?
- Easy-to-define service catalogue
- complete ITIL-ready solution integrating Asset Management
- accurate records on service requests reported
- monitoring of capacities and workload of project teams
- efficiency and overview of time demand of different service cases
- knowledge database of requests already handled
- user statistics from the point of view of service intervention frequency
Service catalogue
The service catalogue enables a quick and efficient configuration of the whole system from a single menu. Services in the system comprise a tree structure, which logically expresses relationships and links among them. The user can thus quickly and intuitively assign their request without needing help from the project team, ultimately also accelerating the request handling.
From the system administrator point of view, the service catalogue offers a single point from which they can manage handlers of different services, appointed times for request handling, approval processes, contents of fields and optional fields for different services.
API features
A well documented programming interface considerably facilitates system integration particularly in larger companies, which use automated systems for checking critical areas of their activity. From the user point of view, implementation of the API features is primarily a step towards abandoning the browser and the ability to enter and handle requests using add-ins for other applications, or mobile devices.
Technology
The AuditPro ServiceDesk system is built over the Microsoft .NET 4.0 technology, and typically uses Microsoft SQL Server, being a database engine. The combination of these two elements is a prerequisite for constructing a system with rapid response to user input.
Multilingual
Thanks to using the Microsoft .NET technology, the system can now be operated in the Czech, English, Polish, Hungarian and Russian languages. The languages can be switched freely, and each user can have the language set independently of others.
ServiceDesk an extension to AuditPro
Together with the basic AuditPro module, ServiceDesk thus becomes a highly effective tool for satisfying user and customer needs in organisations of any size.
